A live chat is one of the channels of communication offered by some hosting providers as part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or tech assistance. This way of contact is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a telephone call with an agent. Furthermore, if the problem that you have needs some time to be examined and resolved, you are able to do something different at the same time rather than just waiting, like you'd have to do if you call. You can also employ a live chat assistance service without charge as long as you have web accessibility even when your website hosting supplier is situated in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Hosting
As part of the support services that we offer for our Linux shared packages, we now have live chat support which is online all the time, even on holidays. You'll be able to get in touch with us regardless if you already own an account or not, considering that we will support you with almost anything, ranging from supplying you with common info about our solutions if you aren't our client yet and you are thinking about purchasing one of our packages, to assisting you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, which means that you'll need to take advantage of the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, therefore any time you have any kind of questions about our Linux semi-dedicated hosting packages, you are able to get in touch with our customer care team at any moment regardless of whether you've already acquired an account or not. In general, the chat service is for billing, pre-sales and general questions and troubles, still we can assist you with quite a lot of technical questions as well. We can help you choose the best package for your web sites if you do not have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all the abovementioned will be done in a timely manner since our live chat service is accessible all the time, each and every day. No matter when you require support, you are able to chat with an agent and save time and effort.