If you ever experience a problem with your website and are incapable of resolving it on your own, ask the respective hosting company’s support staff to assist you to get the site back online. A fast resolution would be best, but many companies reply within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be swiftly resolved, your website may not function satisfactorily or may not be accessible at all for an extended stretch of time, so you may lose prospective customers since it’s highly unlikely that anyone will eagerly revisit a website that is inoperational. With that said, you need to make certain not only that you can reach your hosting company, but also that they can respond and help you in a well-timed fashion. If a web app update does not go smoothly or you erase something by mistake, for instance, the website must be fixed swiftly in order to avoid long downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any technical support ticket that you submit or any email that you write is just one hour, even in case you contact us on weekends and official holidays. Irrespective of the nature of your inquiry or problem, we will lend you a hand momentarily and will supply you with the necessary information to resolve any problem with your websites. The real reaction time commonly doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting around for hours and hours to get an issue sorted out or even worse – waiting around all day only to obtain an answer that more information is necessary while nothing’s resolved. We’ll give you assistance without delay since we understand precisely how costly time can be in the dynamic digital age. The sixty-minute response time guarantee applies to any technical or billing query that you may have in regard to our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a support ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you will receive a reply within maximum one hour. You can touch base with us whenever you need with regard to technical, general or billing issues and given that we are available 24/7, you’ll always receive assistance in a timely manner. Depending on the specific issue or question, we will give you more info, sort out the predicament if it has been caused by something that is within our reach or instruct you on what to do on your end in case you have to change a particular setting for an Internet app that we don’t have access to. You can just forget about waiting around for an entire day for each reply. As it is, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.