Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your assistance requests will be replied to within maximum sixty minutes after the ticket or email has been received. If your issue calls for further assistance from a sysadmin, we will forward the ticket or the email to the person on duty, right away and we will leave a comment to let you know that more time will be required for reaching the optimal solution. If you order our Admin Services package, all of the server management tasks included there will be executed whenever you want.

  • Top quality support service
  • A Top–Class Client Care Service

  • We’ll be available to you 24/7/365 to answer any inquiries that you may have connected to our Site Control Panel and any of the applications that we have pre–installed for you on the dedicated hosting server. In case you also need help tackling server management tasks, consider our Admin Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided our Site Control Panel with a fully detailed knowledge base, which includes detailed explanations of its features and functions. Additionally, we have shot exhaustive video tutorials that will further teach you how to carry out a specific operation or solve a common problem. The help articles and the tutorial videos are readily accessible from each section of the Site Control Panel through the Help and Videos buttons in the upper right corner.